Frequently Asked Questions
These are some of the most popular questions we are asked
How do I book a coach?
In the first instance contact us with your requirements using our 'request a quote' form or telephone or email us with your requirements. We will get back to you with availability and a price and explain the rest process of the process.
Why don't you have a fixed list of prices?
Quite simply because often no two trips are exactly the same. Because people and their requirements are all different means that the price offered to them is best calculated individually and tailored to their needs. We firmly believe that this approach of calculating bespoke prices - rather than relying on a price list - gives our customers quotes tailored accurately to their needs. Our pricing structure is dependant on a number of factors including: length of hire, capacity of coach, features required on the coach (toilet, DVD etc), availability and time of day.
Is coach hire subject to VAT?
No. At present coach hire is not subject to VAT.
Can I book your services through a Coach Broker?
No. As a matter of principle we don't work for any coach brokers. If you want to be sure that you will receive the standard of service that you expect and will pay for we strongly advise you to book direct with a reputable coach company like us. As we own and operate our all own vehicles, employ our staff directly and work from a recognized and well-resourced depot you can be sure you know who you are dealing with.
Are your drivers all Disclosure Scotland checked?
Yes. All our drivers have 'Enhanced Disclosure Scotland' certificates. We will shortly be moving onto the new PVG system.
Are you fully insured?
Yes. For your peace of mind we have comprehensive insurance cover with one of the countries leading insurers. All our coaches are covered for up to ?5million in respect of third party damage and we have Employers/Public Liability insurance with cover up to ?10million.
Is eating, drinking or smoking allowed on your coaches?
We aim to ensure that our coaches are presented clean and tidy at all times. For that reason we ask that food (except confectionery) and drink is not consumed on the vehicle without prior consent of the Company. Smoking is not permitted on the vehicle at any time. No alcohol will be permitted in the passenger area of the vehicle at any time.
What should I do if I am interested in working for you?
Click on our recruitment page for more details.